Refund policy
At CLOSS Industries, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy that allows you to return eligible items within 30 days of receiving your order.
Eligibility for Returns
- Within 30 Days: You have up to 30 days from the date of delivery to initiate a return request.
- Unused and Unaltered: Returned items must be in their original condition, unused, and unaltered. They should include all original tags, labels, and packaging.
How to Initiate a Return
- To begin the return process, please contact start a return via your account or contact our Customer Support Team through chat or our contact form.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.
Free Return Shipping
We offer free return shipping for eligible items within the 30-day return window. Once your return is authorized, we will provide you with a prepaid shipping label.
Refund Process
Upon receiving your returned item(s) and verifying their eligibility, we will process your refund using the original payment method. Please allow a reasonable time for the refund to reflect in your account, depending on your payment provider.
Exclusions
Please note that the following items are not eligible for return:
- Personalized or custom-made items.
- Items marked as final sale or non-returnable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will assist you in resolving the issue as quickly as possible.
Questions and Assistance
If you have any questions or need assistance with the return process, please don't hesitate to reach out to our Customer Support Team. We are here to help and ensure your return experience is smooth and convenient.
Thank you for choosing CLOSS Industries. We appreciate your business and look forward to serving you again in the future.